A) Non-refundable prepaid reservations: the prepayment can NEVER be refunded, even in case of cancellation or no show.
B) Standard reservations: this rate can be cancellable without penalty up to 30 days before check-in (high season) or up to 15 days before check-in (mi d and off-season).
1) For standard bookings by credit card - high season (IMMEDIATE CONFIRMATION):
at the end of the free cancellation period, a pre-authorisation of 50% of the booking will be made on the card provided.
In case of cancellation made by the customer during the period between the 30th day and the day of arrival, or in case of no-show, the customer will have to pay the following penalties:
- Cancellation up to 15 days before arrival: 50% of the total price;
- Cancellation from 14 days before arrival: 100% of the total price.
2) For standard bookings by credit card - mid and off-season (IMMEDIATE CONFIRMATION):
at the end of the free cancellation period, a pre-authorisation of 30% of the booking will be made on the card provided.
In case of cancellation made by the customer during the period between the 14th day and the day of arrival, or in case of no-show, the customer will have to pay the following penalties:
- Cancellation up to 7 days before arrival: 50% of the total price;
- Cancellation from 6 days before arrival: 100% of the total price.
3) Standard bookings by bank transfer:
the reservation will not be confirmed until the bank transfer has been received and it will be kept for a maximum of 2 days from today's date. If the deposit is not received within this period, the reservation will be cancelled. In this regard, we kindly ask our guests to send the payment receipt by e-mail to [email protected]
